Innotrac Corporation Wins Multi-Year, Multi-Million Dollar Customer Service and Technical Support Agreement With Siemens IC Mobile27 December 2006
Innotrac Corporation (Nasdaq: INOC), a provider of order processing, order fulfillment, and call center services to large corporations that outsource these functions, today announced that it has signed a multi-year, multi-million dollar customer service and technical support agreement with the Siemens Information and Communication Mobile Group (IC Mobile). Innotrac will provide a comprehensive support solution for Siemens IC Mobile's entire product range of mobile phones, wireless modules, mobile organizers and cordless phones as well as products for wireless home networks. Initially, the contract will focus on Siemens' key market supporting customers throughout the United States. Innotrac Corporation will utilize approximately 170 dedicated agent seats to support Siemens' IC Mobile customers. "This agreement with one of the world's leading electronics and engineering companies solidifies Innotrac's position as a leading global provider of outsourced customer care in the mobile communications market," commented James R. McMurphy, Chief Information Officer and Sr. VP of Information at Innotrac. "Our track record in this sector coupled with our extensive global footprint is a true indicator of Innotrac's capabilities and expertise. We look forward to building a strong and lasting relationship with Siemens and their customers." "Siemens chose Innotrac as its United States strategic partner in outsourced customer management because of the synergies in our culture and corporate goals. Both Innotrac and Siemens are committed to the delivery of excellence in customer care to enhance best-in-class customer loyalty," stated Clemens Jargon, Senior Vice President of Global Customer Care & Quality Management within the Siemens Information and Communication Mobile Group. About Innotrac Corporation: Innotrac Corporation provides order processing, order fulfillment, and call center services to large corporations that outsource these functions. The company offers a range of fulfillment services, such as warehouse management technology, automated shipping solutions, inventory tracking and order status, purchasing and inventory management, channel development, zone skipping for shipment cost reduction, product sourcing and procurement, packaging solutions, back-order management, and returns management. It also provides various customer support services that comprise inbound call center services, technical support and order status, returns and refunds processing, call centers integrated into fulfillment platform, cross-sell/up-sell services, collaborative chat, and e-mail response. As of December 31, 2005, Innotrac operated eight fulfillment centers and two call centers in six cities in the continental United States. The company offers its fulfillment and customer support services to the telecommunications industry; retail, catalog, and direct marketing companies; and business-to-business clients. Innotrac Corporation was founded in 1984 and is headquartered in Atlanta, Georgia. About Siemens Information and Communication Mobile Group (IC Mobile): The Siemens Information and Communication Mobile Group (IC Mobile) offers the complete range of mobile solutions including mobile devices, infrastructure and applications. Siemens Networks is one of the top three vendors of mobile network equipment worldwide and the market leader in prepaid charging. It holds a leading position in areas such as mobile broadband technology, applications and mobile communications services. Together with its partner NEC, Siemens is also a pioneer in third generation mobile networks. Over 90 percent of all W-CDMA subscribers around the world communicate with technology from Siemens Networks and NEC. More than 230 network operators in over 100 countries rely on mobile technology and services from Siemens Networks. You can access further information about Siemens IC Mobile on the Internet at http://www.siemens.com. Information contained in this press release, other than historical information, may be considered forward-looking in nature. Forward-looking statements in this press release include our expectations for future progress in our business and future generation of cash flows. Forward-looking statements are subject to various risks, uncertainties and assumptions. Should one or more of these risks or uncertainties materialize, or should underlying assumptions prove incorrect, actual results may vary materially from those anticipated, estimated or expected. Among the key factors that may have a direct bearing on Innotrac's operating results, performance or financial condition are competition, the demand for Innotrac's services, Innotrac's ability to retain its current clients and attract new clients, realization of expected revenues from new clients, the state of the telecommunications and direct response industries in general, changing technologies, Innotrac's ability to maintain profit margins in the face of pricing pressures and numerous other factors discussed in Innotrac's 2005 Annual Report on Form 10-K and other filings on file with the Securities and Exchange Commission. Contact: Innotrac Corporation Susan Barnes, (678) 407-5386 http://www.innotrac.com This release was issued through eReleases(TM). For more information, visit http://www.ereleases.com.
Source: prnewswire
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