Conversagent Launches Automated Service Agent Providing Instant Answers for Panasonic Plasma Shoppers and Owners

Conversagent, a developer of online customer
service software solutions, today announced the launch of "AskPanasonic" an
Automated Service Agent (ASA) for Panasonic Corporation of North America,
the principal U.S. subsidiary of Matsushita Electric Industrial Co., Ltd.
(NYSE: MC). AskPanasonic will support Panasonic's U.S. Plasma TV marketing
initiative. AskPanasonic is the first self-service application of its kind
in the consumer electronics industry. Available at www.panasonic.com,
AskPanasonic engages customers in typed natural language conversations and
delivers immediate answers to customers' questions in real time.

When shopping for Plasma TVs and other flat-panel displays, customers are
often confused regarding key features and benefits, major comparison points
across various product offerings, the optimal plasma experience, the best
places to purchase, installation, etc. AskPanasonic eliminates confusion
and apprehension by helping customers make more informed decisions when
purchasing Plasmas, and assisting with post-purchase questions regarding
installation and operation of the new display technology.

"At Panasonic we are committed to delivering the optimal Plasma TV purchase
and viewing experience to our customers. AskPanasonic gives consumers the
fastest and most direct access to our vast store of product information,
whether to help them make informed purchase decisions or get the most out
of the Panasonic Plasma products they purchase," stated Bob Greenberg, Vice
President of Panasonic Corporation of North America's Brand Marketing
Group.

"Over the last few years there have been major advances in Plasma display
technology. Navigating the marketplace and making an informed decision can
be a challenge for the consumer," continued Stephen Klein, CEO of
Conversagent. "Panasonic has taken an innovative step by using the
company's depth of knowledge to empower and create a relationship with the
customer before and after the purchase is made."

About Conversagent

Conversagent is a developer of online customer service software solutions.
The company's Automated Service Agent (ASA) System engages customers in
typed natural language conversations, delivering answers to customers in
real time. Conversagent dramatically improves the way companies serve
their customers and employees, enhancing service quality at greatly reduced
costs. Fortune 100 Companies deploy Conversagent solutions for customer
self-service, enterprise information access, marketing, community outreach
and more. Conversagent's innovations are protected by issued and pending
patents. Conversagent is based in New York, NY and Sunnyvale, CA. For
more information, please visit http://www.conversagent.com



MEDIA CONTACT:
Kate Larkin
201-255-0544
Email Contact
SOURCE: Conversagent and Panasonic

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